Hello and Welcome to Pet Shack Resort
Please fax a copy of your pets' vaccine records of they have received any new vaccines since their last visit or if they have never stayed with us before to 937-262-4268 or email directly to your portal at firstname.lastname@example.org.
Please be sure these are sent to us BEFORE your arrival. You can go to your portal at any time to check to make sure your vaccines are current and that your credit card on file is up to date.
Dogs must be current for Rabies, Distemper, Parvovirus and Bordetella (Bordetella must be given at least one week but less than one year before check-in)
Please go to your owner portal to make sure you have electronically signed your agreements BEFORE you arrive and that you have paid your deposit(s).
If no deposit is paid, a run is NOT being held for your pet. Once the deposit is paid, a run will then be assigned to your dog. A credit card must be kept on file to pay your deposits.
PLEASE BE SURE YOUR CREDIT CARD ON FILE IS UP TO DATE
You will always have the option to use a different card to pay your balance at checkout.
Please check your owner/pet portal to make sure your feeding and medication schedules and instructions are correct for your pet. We feed twice daily so please split your dogs total daily food between breakfast and dinner. Please bring your pets' food to avoid change over diarrhea.
There is a $12 per day fee for dogs requiring evening medications past 6:30 pm
Peak period reservations require a cancellation more than 7 days prior to check-in to receive a refund of deposit as a Store Credit. Cancellation 7 days or less before check-in will forfeit the deposit. This includes shortening of dates. Once your pet is checked in you are required to pay for all dates reserved even if you return early. Non peak period reservations require a cancellation of more than 24 hours before check-in to receive a store credit. Less than 24 hours deposit is forfeited.
There is a 3 night minimum charge and deposit for Thanksgiving Break, Christmas through New Years Break, Memorial Day Weekend, Labor Day Weekend, Spring Break (Spring Break weeks vary year to year) and June 10 through August 10.
Checkout time during the 4-6pm checkout rather than 9-11am checkout will incur an additional nights charge. (Just like a human hotel)
When checking in, please call or text announcing your arrival and I will let you in the building as quickly as possible. Please keep your pet on a leash or in your arms for their safety.
Pet Shack Resort is not responsible for lost, stolen or damaged items.
Destroyed cots will be a charge of $100 per cot.
This is a contract between The Pet Shack Resort and the pet owner whose signature appears below (hereinafter called pet owner). Owner agrees to pay the current rate for boarding. The Pet Shack Resort shall exercise reasonable care for the pet delivered by owner to the Resort for services requested. It is expressly agreed by the owner and The Pet Shack Resort that the liability shall in no event exceed the lesser of the current chattel value of a pet of the same species or the sum of $500 per animal boarded. The owner further agrees to be solely responsible for all acts of behavior of said pet while it is boarded at the Resort and understands the owner is responsible for all damages incurred due to pets' behavior while at The Pet Shack Resort. Owner specifically represents to the Resort that the pet has not been exposed to Rabies, Distemper, Parvovirus or Bordetella within 30 days prior to boarding and that the pet is current for vaccines for all of the aforementioned diseases.
All charges shall be payable upon checkout of pet(s). If the pet(s) should become ill or is the state of the pet(s) health otherwise indicates professional attention is required, the resort in its sole discretion may engage the services of a veterinarian or administer medicine or other requisite attention to the pet and the expenses thereof shall be paid by the owner. This contract contains the entire agreement between the parties. All terms and conditions of this contract shall be binding on the heirs, administrator, personal representatives and assigns of the owner and The Pet Shack Resort. Any controversy or claim arising out of or relating to this contract shall be settled in accordance with the rules of the Pet Care Association and judgement upon the award rendered by an arbitrator may be entered into any court having jurisdiction thereof.
The arbitrator shall as part of this award determine and award to the prevailing party or the cost of such arbitration and reasonable attorney fees of the prevailing party.